Appeals Policy/Statement

The learner should discuss the matter with the tutor who undertook the assessment in the first instance within seven working days of receiving their assessment decision.

The Tutor/Assessor must consider the reasons and look again at the assessment. He or she must then give the learner a response which must be either:

1.1.1. confirmation in writing that the original assessment decision stands; or

1.1.2. a new decision with an explanation of the reason for the change.

The response must be filed either in the Lead Internal Verifier Programme Quality file or electronically (as appropriate).

If the learner accepts the tutor’s response, then the appeal stops at this point.

If the learner is still unhappy with the decision, he/she must tell the tutor within five working days of receipt. The appeal will move to Stage 2.

1.2. Stage 2–Lead Internal Verifier

Following notification that the learner is still unhappy with the assessment decision, the tutor must give the Lead Internal Verifier the following information within two working days of the appeal reaching Stage 2:

1.2.1. the original assessment record and learner’s evidence, where appropriate; and

1.2.2. the written explanation and confirmation of the assessment decision.

The Lead Internal Verifier will reconsider the assessment decision, taking the following into account:

1.2.3. the learner’s reason for appeal;

1.2.4. the learner’s evidence and associated records;

1.2.5. the assessor’s reason for the decision; and 1.2.6. the opinion of another assessor from the centre.

The Lead Internal Verifier must then give the reconsidered decision, in writing, within five working days of receiving the appeal, to both learner and Tutor.